News for 'Customer Service Points'

Sensex ends 107 points lower in choppy trade

Sensex ends 107 points lower in choppy trade

Rediff.com1 Feb 2024

Among the Sensex firms, Larsen & Toubro, UltraTech Cement, JSW Steel, Titan, Bajaj Finance, Wipro, Tech Mahindra and Nestle were the major laggards. Maruti, Power Grid, Axis Bank, State Bank of India, NTPC, HDFC Bank, ITC and IndusInd Bank were the gainers.

RBI, Always Watchful, Always Vigilant

RBI, Always Watchful, Always Vigilant

Rediff.com2 Jan 2025

The RBI has changed the way it approached supervision in the past. Having seen a couple of collapses in the NBFC sector and the near-collapse of a few banks, it is focusing on regular drills to prevent a fire from breaking out, explains Tamal Bandyopadhyay.

A Formula For Start Up Success

A Formula For Start Up Success

Rediff.com10 Jan 2025

'80% of start ups fail because they don't have a support system to help them in the very early phase.' 'It's not just an idea that takes an entrepreneur through the initial three years of journey.' 'What plays a definitive role in making a start-up successful is idea+team+capital+mentors+access to a larger ecosystem.'

RIL's Q2 net falls 5% on weak O2C business

RIL's Q2 net falls 5% on weak O2C business

Rediff.com14 Oct 2024

Reliance Industries Ltd on Monday reported a 5 per cent fall in the net profit for the July-September quarter, as weak oil refining and petrochemical business hurt operational performance.

Sitharaman urges banks to make loans affordable

Sitharaman urges banks to make loans affordable

Rediff.com18 Nov 2024

Union Finance Minister Nirmala Sitharaman on Monday said people are finding current interest rates "very stressful" and urged banks to make them affordable. Speaking at an event organised by State Bank of India, the finance minister said that at present, India requires industry to ramp up and invest in new facilities, and added that lowering lending rates can help achieve the "Viksit Bharat" aspiration.

4.5 lakh weddings in 3 weeks set to bring traffic chaos in Delhi

4.5 lakh weddings in 3 weeks set to bring traffic chaos in Delhi

Rediff.com12 Nov 2024

The wedding season in Delhi has kicked off, with an estimated 4.5 lakh weddings expected over the next three weeks. Delhi Police are preparing for heavy traffic congestion and have deployed additional personnel to manage the situation. The season is also expected to provide a significant economic boost to the city, with wedding vendors reporting a surge in bookings.

Vistara-Air India merger: How these two distinct brands will blend

Vistara-Air India merger: How these two distinct brands will blend

Rediff.com4 Nov 2024

In about a fortnight, Vistara - known for its premium service - will take off on its final flight before merging into the legacy of Air India. Set for November 12, the merger has sparked discussions on how these two distinct brands will blend.

Trai to update quality of service parameters soon; to meet telcos next month

Trai to update quality of service parameters soon; to meet telcos next month

Rediff.com6 Jul 2023

State-level reports every quarter for service quality and artificial intelligence-based solutions may be officially mandated as part of a set of more stringent, updated quality-of-service (QoS) norms by the Telecom Regulatory Authority of India (Trai) soon. The new norms will also factor in user experience for 5G networks, officials informed Business Standard. In February, Trai asked telecommunication (telecom) service providers (TSPs) to submit updates on measures taken to reduce call drops and lags and raise the quality of connection.

'We are trying and creating solutions for SME segment'

'We are trying and creating solutions for SME segment'

Rediff.com20 Jul 2024

'The pricing model will be different. The product will be different.'

Draft framework: RBI for more options to authenticate digital payments

Draft framework: RBI for more options to authenticate digital payments

Rediff.com1 Aug 2024

The Reserve Bank of India (RBI) on Wednesday issued a draft framework for alternative authentication mechanism for digital payments, wherein it has mandated that all digital payment transactions would have to be authenticated with an additional factor of authentication (AFA), except small value contactless card payments for up to Rs 5,000 at point of sale terminals, e-mandates for recurring transactions, and small value digital payments through offline mode, among others. Additionally, it has said that all digital payment transactions, other than card present transactions, have to ensure that one of the factors of authentication is dynamically created, i.e., the factor is generated after initiation of payment; is specific to the transaction; and cannot be reused.

New initiatives, margin gain hopes positives for Delhivery

New initiatives, margin gain hopes positives for Delhivery

Rediff.com27 Nov 2024

Logistics major Delhivery has had promising Q2FY25 results. The Q2FY25 consolidated revenue was Rs 2,190 crore (up 0.8 per cent quarter-on-quarter or Q-o-Q and 12.8 per cent year-on-year or Y-o-Y). Express parcel revenue was Rs 1,300 crore, (up 1.7 per cent Q-o-Q/7.3 per cent Y-o-Y) alongside better yield (+5 per cent Y-o-Y) in the segment.

Budget Prepares For Rise In Cancer Cases

Budget Prepares For Rise In Cancer Cases

Rediff.com3 Feb 2025

Do we have enough trained oncologists and medical professionals in India to man these over 4,500 beds in the public sector?

SOVA Android phone malware targets banking customers

SOVA Android phone malware targets banking customers

Rediff.com15 Sep 2022

A new mobile banking 'Trojan' virus -- SOVA -- which can stealthily encrypt an Android phone for ransom and is hard to uninstall is targeting Indian customers, the country's federal cyber security agency said in its latest advisory.

'NIM To See Increase After Couple Of Quarters'

'NIM To See Increase After Couple Of Quarters'

Rediff.com6 Sep 2024

'There has been a change in the advances mix, with the share of corporate loans decreasing.'

Automakers Gear Up For Festive Season

Automakers Gear Up For Festive Season

Rediff.com2 Sep 2024

...But sales of domestic passenger vehicles dropped 2% to 3% year-on-year in August owing to low demand.

'Help! I'm Stuck In Rs 15 Lakh Debt'

'Help! I'm Stuck In Rs 15 Lakh Debt'

Rediff.com12 Mar 2025

Ask rediffGURU and PF and MF expert Janak Patel your mutual fund and personal finance-related questions.

How Trai Plans To Scuttle Scams

How Trai Plans To Scuttle Scams

Rediff.com15 Jun 2024

Numbers could be classified further into (140) marketing and (160 or 161) for service calls to easily identify the purpose of the call in the future.

'When the market is good, you have to capitalise on it'

'When the market is good, you have to capitalise on it'

Rediff.com29 Nov 2024

'Within India, people want high-quality, personalised banking services, and the demand for such services has exploded.'

Restaurateurs reach tipping point over ministry's service charge advisory

Restaurateurs reach tipping point over ministry's service charge advisory

Rediff.com4 Jan 2017

'The service charge is given to the employees as a part of their salary. Now, employees have been calling to negotiate their salaries to balance the loss that they will face personally. In which case, we won't be able to retain some of them.'

RBI set to launch UPI-like unified lending platform

RBI set to launch UPI-like unified lending platform

Rediff.com27 Aug 2024

The Reserve Bank of India (RBI) will launch the Unified Lending Interface (ULI) nationwide in due course, aiming to transform India's lending sector, similar to how the Unified Payments Interface (UPI) revolutionised the payments ecosystem, Governor Shaktikanta Das said on Monday.

Sitharaman asks banks to be more customer-friendly

Sitharaman asks banks to be more customer-friendly

Rediff.com21 Feb 2022

Union Finance Minister Nirmala Sitharaman on Monday said banks need to focus more on being customer-friendly so that the process of availing credit becomes more hassle-free for borrowers. However, the minister made it clear that banks do not have to be lenient on credit underwriting standards by taking any adverse risks on a proposal. At a meeting between industry representatives and the finance minister, a startup founder in the baking business suggested for credit to be available hassle-free, to which largest lender SBI's chairman Dinesh Kumar Khara said a startup's worries are more on the equity side and assured full support in lending if sufficient equity is on the table.

Customs allows e-clearance for moving laptops

Customs allows e-clearance for moving laptops

Rediff.com27 Mar 2020

The Customs clearance required for moving equipment like laptops, desktops, etc out of SEZ units was delaying things as the clearance had to be taken in person after a first level of approval online.

Credit card spends rise 14.5% in October on festive season purchases

Credit card spends rise 14.5% in October on festive season purchases

Rediff.com26 Nov 2024

Credit card spending reached Rs 2 trillion in October, a 14.5 per cent rise from September, largely driven by festival season purchases. However, the volume of outstanding credit cards increased only marginally during the same period. The spike in spending comes at a time when nearly all major credit card issuers are calibrating their growth in the segment due to visible signs of stress.

Amazon India creates 110K seasonal jobs ahead of festivals

Amazon India creates 110K seasonal jobs ahead of festivals

Rediff.com14 Sep 2024

E-commerce firm Amazon India has announced the creation of over 110,000 seasonal job opportunities across its operations network as it prepares to serve millions of customers throughout India during the upcoming festival season. These positions include both direct and indirect roles in cities such as Mumbai, Delhi, Pune, Bengaluru, Hyderabad, Kolkata, Lucknow, and Chennai, among others. Notably, Amazon has hired thousands of women and nearly 1,900 individuals with disabilities into its existing network.

Strong Q2 performance, growth outlook drive gains for Info Edge stock

Strong Q2 performance, growth outlook drive gains for Info Edge stock

Rediff.com30 Nov 2024

The stock of online classified major Info Edge (India) was up over 6 per cent on Friday on expectations of demand improvement for Indian IT companies. Strong revenue growth prospects for each of its online verticals - including recruitment, matrimony, real estate, education, and upside from its holdings in companies such as Zomato - had prompted Goldman Sachs to upgrade the stock. Info Edge's standalone revenue grew 10.6 per cent year on year (Y-o-Y) in Q2FY25, beating consensus. 99acres (+16.9 per cent Y-o-Y) and Jeevansathi (+33 per cent Y-o-Y) were drivers of growth while recruitment grew 8.5 per cent Y-o-Y.

Zomato m-cap pips that of Tata Motors, Bajaj Auto; analysts stay bullish

Zomato m-cap pips that of Tata Motors, Bajaj Auto; analysts stay bullish

Rediff.com20 Dec 2024

Food delivery and quick commerce (qcom) service application (app), Zomato, now commands a market capitalisation (mcap) higher than automobile giants Tata Motors and Bajaj Auto. Zomato, whose shares closed 1.18 per cent lower on Thursday at Rs 288.45 per share, has an mcap of Rs 2.78 trillion, according to BSE data. By comparison, Tata Motors' mcap stood at Rs 2.74 trillion, while Bajaj Auto's was Rs 2.5 trillion on the BSE.

Bank mergers: Changes that customers can expect

Bank mergers: Changes that customers can expect

Rediff.com23 May 2016

Loan rates will change at the next reset, while deposit rates will continue till maturity.

535 service vans might have done the magic for Samsung India

535 service vans might have done the magic for Samsung India

Rediff.com29 Jan 2018

Samsung eyes growth in consumer electronics business in 80 districts through its service vans, and adding over 250 service points and as many resident engineers.

Fintechs Push For Easier KYC

Fintechs Push For Easier KYC

Rediff.com3 May 2024

'For smaller merchants, there should be a process that is digital and a minimum KYC journey should be allowed.'

Brokerages revise fee as true-to-label norms kick in

Brokerages revise fee as true-to-label norms kick in

Rediff.com3 Oct 2024

Leading brokerages have revised their charges with the true-to-label norms by the Securities and Exchange Board of India (Sebi) kicking in from Tuesday.

New client additions to turbocharge Dixon growth

New client additions to turbocharge Dixon growth

Rediff.com19 Sep 2024

The news of Dixon Technologies (India)'s tie-up with HP in addition to its existing Lenovo and Acer partnerships has led to a 5 per cent stock uptick since the start of the week. Dixon can target roughly 60 per cent of India's addressable IT hardware market with these contracts. Dixon targets Rs 48,000 crore in revenue from IT hardware under the PLI scheme over the next six years.

Can Kirana Stores Beat The Q-Com Threat?

Can Kirana Stores Beat The Q-Com Threat?

Rediff.com30 Sep 2024

Indian kiranas are agile enough to face the q-com challenge, but it's going to be a tough fight, notes Ambi Parameswaran.

C S Setty: SBI's New Boss

C S Setty: SBI's New Boss

Rediff.com1 Jul 2024

'You will see him frequently asking customers -- especially retail -- about service experience, pain points, areas of improvement and suggestions.'

'God Save Insurance Industry'

'God Save Insurance Industry'

Rediff.com9 Dec 2024

'Some of the astounding proposals, if translated into statutory provisions, would be suicidal.' 'This would not be a wonder cure for increasing insurance penetration and only result in mushrooming growth of players like paan kiosks with deleterious consequences.'

What Type Of Personal Loan Could You Opt For?

What Type Of Personal Loan Could You Opt For?

Rediff.com25 Nov 2024

In addition to interest rates, review the fine print for penalties and repayment terms, and select a reputable lender to avoid harsh recovery practices.

D2C brands hitch their wagon to quick-commerce

D2C brands hitch their wagon to quick-commerce

Rediff.com23 Sep 2024

As quick commerce gains ground, emerging direct-to-consumer (D2C) brands are betting big on digital channels to drive growth. According to Aman Gupta, co-founder of wearables brand BoAt, new-age brands in India have been expanding at a much faster pace than expected, driven by digital channels like quick-commerce. "Investors doubted the potential of D2C brands when we started, but today there are multiple brands in the startup market that are growing on the shoulders of these digital channels," Gupta said while addressing a session at Razorpay's D2C and Retail Summit recently.

Amazon, Flipkart Will Need $1 Billion To...

Amazon, Flipkart Will Need $1 Billion To...

Rediff.com30 Dec 2024

... catch up with Blinkit, Swiggy Instamart and Zepto...

JSW MG surges in sales: Is this the disruption electric car market needs?

JSW MG surges in sales: Is this the disruption electric car market needs?

Rediff.com30 Nov 2024

In September, JSW MG Motor India, the newly minted joint venture between SAIC Motor, which is present in 100 countries, and Indian conglomerate JSW Group, launched the Windsor, an electric car that introduced battery as a service (BaaS).

Services sector output hits 3-month high in Nov

Services sector output hits 3-month high in Nov

Rediff.com5 Dec 2022

India's services sector output growth touched a three-month high in November as business inflows rose markedly amid accommodative demand conditions, a monthly survey said on Monday. The seasonally adjusted S&P Global India Services PMI Business Activity Index rose from 55.1 in October to 56.4 in November, indicating a sharp increase in output that was the quickest in three months even amid higher operating expenses. Survey participants linked the latest expansion to demand strength, successful marketing and a sustained upturn in sales.

Services sector sees sharp upturn in August

Services sector sees sharp upturn in August

Rediff.com5 Sep 2022

India's services sector activity witnessed a sharp upturn in August on the back of stronger gains in new business, ongoing improvements in demand conditions and job creation, a monthly survey said on Monday. The seasonally adjusted S&P Global India Services PMI Business Activity Index rose from July's four-month low of 55.5 to 57.2 in August, amid a quicker upturn in business activity and the sharpest rise in employment for over 14 years. For the thirteenth straight month, the services sector witnessed an expansion in output.